Kodi ReaderHow to request a refund
Use Paddle Buyer Support or email olly@kodi-reader.app. Include the email address used at checkout, the Paddle receipt or transaction reference, the purchase date, and a short description of the issue. Do not send card details, passwords, or login codes.
When refunds are available
We and Paddle will provide refunds or other remedies when required by applicable law, including where paid credits are not delivered, the service is materially not as described, or a technical fault cannot be resolved within a reasonable time.
Other requests, including requests involving unused credits or accidental duplicate purchases, are assessed case by case. Unless applicable law requires otherwise, completed digital-credit purchases are not automatically refundable.
EU, EEA, and UK withdrawal rights
Consumers may have a statutory right to withdraw from a distance purchase within 14 days. This right can end once immediate supply or use of digital content or services begins, where you expressly requested immediate performance and acknowledged the resulting loss of the withdrawal right during checkout. Mandatory consumer rights always prevail.
Paddle's current withdrawal and refund terms also apply to the transaction. See the Paddle Refund Policy and Paddle Buyer Terms.
Effect of a refund or payment reversal
An approved full refund removes the credits granted by that purchase. A partial refund removes the corresponding proportion of credits. If refunded credits were already used, your account may show a negative adjustment that later purchases must first offset.
Tax corrections that do not refund the product price do not remove credits. Duplicate, delayed, and out-of-order Paddle notifications do not grant or remove the same credits twice.
Account deletion
Deleting your Kodi Reader account does not automatically request or guarantee a refund and removes access to unused credits. Contact us before deletion if you want us to review unused purchased credits. A payment confirmed after account deletion is held for manual review and does not recreate the deleted account.
Timing and payment method
Paddle returns approved refunds to the original payment method. Bank and card processing times vary. Paddle provides the final refund confirmation and timing information.
Contact
For product or credit-delivery help, email olly@kodi-reader.app. For payment and receipt support, visit paddle.net.